PV380 upload problem

vtaylor · Post by **vtaylor** » Tue Aug 13, 2013 9:21 am

I'm trying to upload a config from PV 2.6.20023 to a PV380 that I got yesterday. This is the first time I've dealt with the PV380 (most of our machines use the PV480), but I assumed once I'd gotten the CAN connection that things would work pretty much the same. However, when I compiled a config and went to upload it this message came up in a popup box

The file was not transferred sucessfully due to the following error:

The device's software version(s) does not match. Update the software with the Tools Full Install.

So I did a full install and tried to upload that and I got the following message (again in a popup box)

The file was not transferred sucessfully due to the following error:

Failed, Command Counter did not match.

Here is the console output from the two events

Code: Select all

Informational-Signature - C9905758-7B40-4418-B69E-F8FEB60C4E1B - 8/13/2013 9:09:04 AM-(None)
Informational-100% Complete - Failed, Command Counter did not match. - 8/13/2013 9:09:04 AM-(None)
Informational-100 % Complete - Configuration Creation Complete - 8/13/2013 9:08:59 AM-(None)
Informational-10% Complete - Generating Generic File - 8/13/2013 9:08:59 AM-(None)
Informational-Signature - C9905758-7B40-4418-B69E-F8FEB60C4E1B - 8/13/2013 9:08:54 AM-(None)
Informational-100% Complete - The device's software version(s) does not match.  Update the software with the Tools Full Install. - 8/13/2013 9:08:54 AM-(None)
Informational-100 % Complete - Configuration Creation Complete - 8/13/2013 9:08:49 AM-(None)
Informational-10% Complete - Generating Generic File - 8/13/2013 9:08:48 AM-(None)

I'm using PowerVision 2.6.20023 (I've also tried 2.6.20033) with an unlocked ECom CanCapture device (the blue label one) and cables that I made in our tech lab. I'm apparently able to connect to the PV380 and I can see the CAN traffic being exchanged.

Any thoughts?

Post by **ksaenz** » Tue Aug 13, 2013 11:01 am

Hello vtaylor,

Here is a possible cause:

The Command Counter did not match is caused by having 2 PowerVisions running or PowerVision and the Field Programming Kit. They both will use the same CAN port and the messages get mixed up.

Regards,

ksaenz

vtaylor · Post by **vtaylor** » Tue Aug 13, 2013 3:16 pm

It wasn't multiple instances of PowerVision that was causing the problem, rather it was having another device on the bus. I tried closing everything down and even rebooting, but the idea of mixed up messages made me try isolating the CAN bus that the PV380 is on. That did the trick and I was able to successfully load the config.

It would appear that the bus has to be quiet during the bootload or it gets confused. There was another device connected to the bus that was broadcasting (proprietary PGNs using a non-conflicting source address) and once it was gone things worked again. Good to know...

PV380 upload problem

PV380 upload problem

Re: PV380 upload problem

Re: PV380 upload problem